Short message service (SMS) netherlands whatsapp number data might not make headlines in 2025, but it continues to outperform flashier channels where it matters most — reach and response. With 90% of texts read within three minutes and returns hitting $8.11 per message, it remains one of the most dependable tools for customer communication.
In this blog post, you’ll learn how to build a powerful SMS chatbot using the latest artificial intelligence (AI) tools and messaging platforms.
An SMS chatbot is an automated software application that simulates human conversation over SMS using text-based interactions. Instead of requiring human agents to respond manually to every message, an SMS chatbot uses pre-programmed rules or AI to interpret and respond to incoming text messages in real time.
The chatbot processes the input
Once the chatbot receives the message, you can find hints of an it evaluates the content using one of the following methods:
- Keyword recognition: Looks for specific predefined keywords or phrases. For example, “balance,” “schedule,” or “cancel.” This is a rule-based system suitable for straightforward use cases.
- Predefined conversation flows: Follows a set of scripted responses and branching logic based on the user’s input. These flows simulate a conversation and can include multiple decision points and replies.
- Natural language processing (NLP): Uses NLP and machine learning (ML) to understand user intent beyond keywords. This allows bots to interpret variations in sentence structure, spelling, or phrasing (e.g., “I’d like to check my account balance” vs. “balance”).
Choose an SMS platform
Start by picking a lack data
platform that can reliably send and receive SMS. It’s what enables your bot to respond in real time, manage message delivery, and scale conversations without manual effort.Plivo provides a scalable infrastructure, global reach, and features such as message delivery reports, two-way messaging, and more. To get started with Plivo:
- Create an account: Head to Plivo’s website and sign up for an account.
- Get your API credentials: After logging in, access the “Dashboard” to retrieve your Auth ID and Auth Token. These credentials will be necessary for authenticating your API requests.
- Purchase a phone number: You will need a phone number capable of sending and receiving SMS messages. Plivo offers a variety of numbers to choose from based on your region.