According to Gartner. A commitment to customer experience drives up to 25% more customer retention and revenue than sales or marketing initiatives. If companies begin to manage churn risk proactively. Intervening early in the customer lifecycle. They can mitigate the risk by providing personalized offers. As they already know, these offers will not only be profitable but will also improve customer satisfaction. Which will create more upsell and cross-sell opportunities in the future. Alternatively. Dealing with a new prospect is as difficult as shooting in the dark with no guarantee of a positive outcome.
According to the Institute of Customer Service, a 10% Increase in
Satisfaction score translates to a 12% increase in customer trust. If service teams start reaching out to your customers proactively to fix their issues before the customer starts complaining, customer satisfaction will soar to new heights, resulting in your customer’s loyalty for an extended period of time. The probability Ukraine WhatsApp Number Marketing Lists of selling to an existing customer is 60-70%, while the probability of selling to a new prospect is 5-20% according to Marketing Metrics. So, following a proactive approach results in positive customer experiences, which means satisfied and happy customers. Satisfied customers.the most important point of contact, as a means of understanding customers, along with an effective retention service delivery channel.
Will Eventually Increase Sales and Generate Profits for Businesses
Making identifying and resolving issues causing poor customer experience a priority can improve your overall customer satisfaction with your business. It will also mean fewer repeat calls. Shorter call times And faster problem resolution. All while contributing to lower customer service costs. By investing in AI-powered research to improve your agent-assisted support. Knowledge management.And customer experience efforts. Your business can realize significant savings in support operations costs. The way in mitigating churn risk and ensuring success. Long-term business.